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document.write("For users to feel good about an application, they need to feel as if ");
document.write("they understand it. Making it as simple as possible for them to ");
document.write("understand-even if that simple understanding is completely ");
document.write("inaccurate-is designing the obvious. Of course, the inaccurate ");
document.write("understanding has to be useful as a way of thinking and simplifying ");
document.write("(...) ");
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document.write("In other words, it's OK if the user is completely wrong in her ");
document.write("perception of what is happening as long as her sense of understanding ");
document.write("makes her feel good and competent, and she can accomplish her goals ");
document.write("with her understanding, regardless of how faulty it might be. ");
document.write("
"); document.write("(Robert Hoekman, jr.) "); document.write("
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