document.write("<div class=\"quote\"> ");
document.write("<p> ");
document.write("Giving developers operational responsibilities has greatly enhanced ");
document.write("the quality of the services, both from a customer and a technology ");
document.write("point of view. The traditional model is that you take your software to ");
document.write("the wall that separates development and operations, and throw it over ");
document.write("and then forget about it. Not at Amazon. You build it, you run ");
document.write("it. This brings developers into contact with the day-to-day operation ");
document.write("of their software. It also brings them into day-to-day contact with ");
document.write("the customer. This customer feedback loop is essential for improving ");
document.write("the quality of the service. ");
document.write("</p> ");
document.write("<p align=\"right\"> ");
document.write("<em>(<a href=\"http://queue.acm.org/detail.cfm?id=1142065\">Werner Vogels</a>)</em> ");
document.write("</p> ");
document.write("</div> ");