document.write("<div class=\"quote\"> ");
document.write("<p> ");
document.write("You never want to put yourself in a position where you have to ask ");
document.write("your customers for direction. That's your job. People follow your ");
document.write("brand because you provide the answer. If you don't have the answer to ");
document.write("their problems, then why should people follow you? ");
document.write("</p> ");
document.write("<p align=\"right\"> ");
document.write("<em>(<a href=\"http://www.baekdal.com/insights/how-to-listen-to-social-channels/\">Thomas Baekdal</a>)</em> ");
document.write("</p> ");
document.write("</div> ");